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Repairing Workplace Trust Classroom Exercise

Document Type

Paper

Publication Date

Summer 8-10-2026

Abstract

Interest in workplace trust repair has grown substantially within organizational behavior and related disciplines, yet relatively little attention has been given to teaching students how to navigate trust violations in practice. Managers and employees must be able to recognize the nature of a trust violation, understand the emotional and interpersonal dynamics that follow, and select responses that facilitate trust repair. This article presents a process-oriented classroom exercise that translates trust repair research into an experiential learning activity for management students. Drawing on research in organizational trust, attribution, emotion, and interpersonal relationships, the exercise guides students through diagnosing trust violations, evaluating emotional responses, and selecting appropriate reparative actions. Through individual reflection, small group discussion, and instructor debriefing, students develop practical skills for repairing workplace relationships while connecting organizational behavior theory to real world managerial practice.

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