The national nursing shortage has created a need for unique staffing models in healthcare organizations that incorporate unlicensed assistive personnel such as, patient care technicians (PCT). As part of the healthcare team, PCTs provide support to registered nurses contributing to positive patient outcomes. Recruitment and training for PCTs is successful in workforce development programs through employer academic partnership programs. The Success Case Method (SCM) was used to evaluate a local workforce development program for PCT at Nashville State Community College. Participants were evaluated to gain demographic data (n=25) and qualitative interviews (n=6) to provide insight about what made the program successful from the participant’s perspective. Simulation and hands-on training were noted as the most beneficial parts of the program, with lecture being the least favorite. All of program participants worked in healthcare and 60% working in the PCT role. 100% of interview participants had plans to continue their development in healthcare, with 83% of those interviewed enrolled in a nursing program. The NSCC PCT program participants surveyed were 60% black or African American and 4% Non-White Hispanic or Latino. Results indicated that workforce development programs such as the NSCC PCT program, directly contribute to the healthcare workforce, specifically recruitment into nursing roles. These results indicated that this program contributed to increasing diversity in healthcare roles.
Scholarly Project Team Member
Nursing, School of
Health Sciences & Nursing, Gordon E. Inman College of
Doctorate of Nursing Practice (DNP)
Workforce, PCT, Patient Care Technician, Pipeline, Diversity
Thomas, Ferrol A., "Defining Success in Patient Care Technician Development" (2023). DNP Scholarly Projects. 87.