Belmont University Research Symposium (BURS)

Improving Nonprofit Volunteer Experience at The Branch of Nashville

Publication Date



University College


Honors Program

BURS Faculty Advisor

Mary Ellen Pethel

Presentation Type

Oral Presentation


This project details the work completed in collaboration with The Branch of Nashville to improve the volunteer experience. Leadership at The Branch has heard of dissatisfaction from volunteers about their experience within the past year. As our group approached problems associated with volunteer experience, we split into three groups. Collectively our groups utilized four research design methods: qualitative, quantitative, arts-based, and community-based. Our aim is to deliver training videos, a promotional video and event, increased signage, and a survey relating to volunteer satisfaction. Through the implementation of these methods it will create a better experience for staff and volunteers alike. This is an ongoing work of research and more results will be found as the methods are implemented for a longer period of time. Additionally, our work products are designed for long term sustainability and can be maintained by leadership at The Branch once this semester is over. With this work, the hope is to leave a positive, lasting impact on The Branch and therefore improve the communities they serve.

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